1I placed an order. When will my package arrive?
All orders with verified addresses are processed within 3-5 business days, not including weekends.
After that, standard delivery time within the Europe is 1-3 business days .
2What method is used for shipping?
Forzatrade.eu ships around the globe via UPS, FedEx and DPD.
3I have a question. How can I reach you?
You can contact our customer service if you have any questions or doubts. We are reachable from Monday to Friday from 10 a.m. to 5 p.m. by email: Forzatrade.eu, by online chat on our site, and by phone.
4Do you offer returns?
As a wholesale company we do not have the option of return but please reach out to us for exceptional situations.
5What if my item is damaged or defective?
In the unlikely event that a product arrives damaged, or if an item is missing from your order, we provide you the best solutions. If you have your parcel insured and the damage stems from the transportation part, the refund can be on the carpet. Customer must include photos of the damaged product.
Please note that we will not accept returns for damaged items that are not checked in and notified within 24 hours. Each damage claim is handled on a case by case basis.
6Do you offer international shipping?
Yes, we do. We are welcoming hundreds of people around the globe. The relevant shipping rates are available at the checkout page of your order item.
7Are the products genuine brands?
All the products on our webshop are original products. We only carry genuine brand name perfumes,colognes and cosmetics.
8What is the minimum order amount?
Our minimum order is €500. (It can be either one product or more than one)
9In how many days can I report damage?
You can report the damage within 24 hours after the delivery.
10What are the payment methods?
Our payment methods are :
Creditcard
iDEAL
SOFORT Banking
Giropay
American Express
Direct Debit
Bank transfer
Bancontact
Belfius
KBC
11If I am local, can I pick up my order?
Yes! You may pick up your order between our opening hours of 10AM-5PM Monday-Friday at our warehouse.
Contact us for more information about the pickup.
12How can I sign up to receive your Wholesaler Price List and/or Order Form?
Signing up is easy! Please create an online account found here on our website.
Once created you will be able to download the Wholesaler Price List in excel format.
If you need any additional information don’t hesitate to contact us by using the following contact form
If you need any additional information don’t hesitate to contact us by using the following contact form